Detalles del empleo
Tipo de empleo: Contrato temporal
Ubicación: 08018 Barcelona, Barcelona provincia
Beneficios: Vacaciones pagadas
Descripción completa del empleoSenior Client Success Manager - temporary contract
The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount to the success of the Multi-Country Payroll business, impacting client growth, engagement, and retention by driving successful and measurable client outcomes through the adoption, utilization, and optimization of ADP solutions.
The Senior Client Success Manager (Sr. CSM) serves as an advocate of ADP's Global Payroll Solution and Service capabilities, while driving ADP's message as a world leader in the Global Payroll industry into the client base. Within either the Enterprise or Mid-market Client Success market segments, this role is 100% dedicated to our ADP Global Payroll Clients, which can include all the following services: GlobalView, Streamline, Celergo, EeTime/WFMgr services (and BoB as needed). This could evolve based on ADP Global Payroll strategies.
Key ResponsibilitiesEffective management of a client's portfolio of Global Payroll client accounts belonging to either the Enterprise or Mid-market Client Success Market Segments to ensure client satisfaction, retention & growth.Cultivation of a trusted-advisor relationship with clients to influence their propensity to partner with ADP.Consultative client approach, recognizing actions that demonstrate exemplary partnership to the client base.Address & resolve escalated client issues or concerns.Oversee and support effective and mutually beneficial contract (re)negotiations.Ensure appropriate utilization and execution of tools, client satisfaction and retention activities, and metrics.Manage multi-country/multi-region/multi-product portfolios of clients.Education and Certification RequirementsDegree or equivalent in Business Administration, Human Resources, Finance or another related field. Accreditation from appropriate organization (CPP, CEBS, PHR) is an asset.
Knowledge, Experience, and Skills Required3-5 years of related implementation, project management, account management or operational experience with benefits, HR, payroll, HRIS and/or system implementation.Extensive experience building relationships with clients is essential.Advanced MS Suite software capabilities.Limited travel required.Company Culture & BenefitsADP values equity, inclusion, and belonging, creating a safe space for diverse perspectives. Opportunities for career growth, ongoing training, and a focus on mental health and well-being are provided. ADP is committed to giving back to the community and offers company-paid time off for volunteering.
What are you waiting for? Apply today!
Diversity and Ethics at ADPADP is committed to an inclusive, diverse and equitable workplace. Hiring decisions are based upon ADP's operating needs and applicant merit. ADP has a long, proud history of conducting business with the highest ethical standards.
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