[Qa491] It Onsite Support - Madrid, Madrid

Job Description
- Do you like challenges and want to make a difference?
Do you want to support internal users as a contact person in Onsite Support as an employee of our IT Service Zone?
Then you are exactly right with us.
Become part of our motivated and international team!
Our goal is to offer our users first-class support and expert advice.
- If all of this sounds interesting for you, don't hesitate to apply now with your CV in English.
We are looking forward to hearing from you!
What You Will DoReception, qualification, and prioritization of incidents, questions, and service requestsHandling disruptions in Onsite Support (including user contact)Advising users on questions about our DWS platformSupport in the staging processWhat You BringCompleted training in the IT fieldConfident handling of MS Office, Ticket Systems, Windows, and mobile devices (iOS and Android)Ability to work reliably, self-organized, and flexibly in a fast-paced environment with high customer and service orientationWillingness to work outside of normal working hours and on bank holidays (this is economically compensated)In addition to Spanish, good knowledge of English.
Some German knowledge will be highly valuedWhat We Offer37.5 hours/week with flexible schedule and 29+2 holidaysDaily meal allowanceAdditional Medical Insurance for employee and familyPension fundAccess to technical and language learning platformsFree parking spots, charger spots and shuttle bus (only for Las Rozas - Madrid location)
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