.Department : Application Services Job Title : Cloud SuccessFactors Associate Job Location : Granada Reports To : Cloud SuccessFactors Cluster Lead Summary : SuccessFactors consultant will be responsible for managing SuccessFactors customers, including services such as bug fixing, new features and modules implementation, system customization, system monitoring, and release management.
This job description outlines the key competencies and functions for a junior profile in a SuccessFactors position.
Duties (include but are not limited to) Support clients in defining relevant business processes.
Provide business consulting support to customers.
Document and track customer product enhancement requests and discovered bugs.
Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams.
Regularly report progress and issues to clients on both a formal and informal basis.
Identify any risks and propose solutions.
Document business requirements and procedures.
Analyze business requirements and develop effective configuration solutions.
Competencies Initiative : Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Interpersonal Skills : Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
Problem Solving/Analytical Skills : Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and recognizes critical details versus unimportant facts.
People Development : Provides feedback and coaching, rewards hard work and risk-taking, takes a mentoring role, challenges and develops employees, and accepts mistakes.
Results Focus : Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, and provides leadership/motivation.
Decision Making / Judgment : Makes timely and difficult decisions, uses consensus when possible, communicates decisions to others, systematically gathers information, and addresses root causes of issues.
Managing Conflict : Listens well, diffuses conflict before it starts, identifies the causes of problems, and handles difficult people.
Education / Experience / Skills Minimum 2 to 5 years of strong experience in the IT industry; experience in SAP HR orany equivalent is a plus.
Knowledge in any of the SuccessFactors modules - EC, PM/GM, LMS, RCM, Succession Planning, WFA (Desired).
Certification in any of the SuccessFactors modules - EC, PM/GM, LMS, RCM, Succession Planning, WFA (Good to have).
Bachelor's degree in a related field from a four-year college or an equivalent university degree.
Demonstrates high professional standards and is a team player.
A high level of customer focus to support our vision of client satisfaction