WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA.ABOUT THE ROLE:Own the operational performance, manage and enhance both the operational and commercial performance of the suppliers in line with SITA's strategy. Be SITA's supplier interface in order to manage locally or centrally any changes in processes or metrics. Design, negotiate and manage performance of supplier SLAs with the objective to limit SITA's exposure resulting from possible non-conformance to agreed customer commitments.WHAT YOU WILL DO:Identify and promote opportunities to continuously improve contractual relationships.Ensure the execution of and participate in the contractual and operational reviews of the SITA governance model.Perform gap analysis through suppliers' performance benchmarking and competitive analyses with the objective to continuously improve operational and process performance.Implement processes to collect business metrics for analyses.Gather performance data requirements against agreed supplier service levels.Prepare and distribute reports to internal and external stakeholders.Manage and analyze internal and external feedback surveys to highlight trends areas of strength and weaknesses and ensure that this is given adequate visibility in SITA.Provide statistical performance analyses either cross-sectional or time series. These statistics are to demonstrate compliance with contracted SLAs but also to demonstrate productivity levels and to provide data for external benchmarks.Act as corporate point of contact to support the SITA territory teams in their management of 3rd party suppliers with the objective to set the rules and framework for supplier management.Drive service level improvements and monitor supplier performance trends in all operational areas in coordination with operational owners.Define, agree and implement continual service improvement plans with suppliers and SITA stakeholders to positively influence and improve the internal and external customer experience.Ensure continual supplier engagement review identifying and driving opportunities to increase value and save cost.Contribute to the design of standard customer SLAs for new services and create relevant customer SLA templates and design guides.Own the relationship with assigned suppliers.WHO YOU ARE:Bachelor's degree in business management, Computer Science, information systems, or equivalent.
#J-18808-Ljbffr
