Job ID: 2841542 | Amazon Transport Belgium SRL - J44 We are Amazon; we pioneer. Since opening our virtual doors in 1995, we've been pushing the boundaries of possible further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth. To help us maintain our high standards of service, we are seeking an experienced and accomplished Operations Supervisor to drive both innovation and execution in our busy Transportation network. Key Job Responsibilities Support the overall daily management of operational duties, deputizing for the Shift Manager as required. Brief and monitor the workload of all drivers and associates, ensuring all administrative tasks are accurately completed. Measure and monitor overall workflows and daily metrics to assist the Shift Manager with tracking, trending, and reporting on site performance. Help with training and mentoring new Associates, providing them with the knowledge needed to successfully carry out their tasks. Follow up on and resolve any process-related issues as required. Resource your function from a personnel standpoint, including managing training needs, absence and performance management, coaching, and monitoring department productivity. BASIC QUALIFICATIONS Excellent communication skills, both written and verbal. Dedicated to meeting and exceeding ambitious production goals. Demonstrable problem-solving and analytical skills. Customer Obsessed; always mindful of our key objective to provide exceptional service to our customers. Ready to Learn and Be Curious; willing to train and learn new skills. Deliver Results; able to handle both long and short-term multiple tasks while demonstrating Bias for Action in a fast-paced, occasionally ambiguous environment. Keen attention to detail, initiative, and proactivity; Insist upon the HighestStandards at all times. Comfortable challenging the status quo, always looking for ways to continuously improve and optimize processes. #J-18808-Ljbffr