Key Responsibilities: Adopt and ensure adherence to standard ST project standards; build out deviation of standards within the standard structure.Direct and plan the work, objectives, and resource models for transition to Operations activities.Participate in implementation meetings (client-facing and internal) as appropriate to ensure ST activities are completed.Track and report progress (dashboards) to key stakeholders.Serve as the conduit between the ST, the client, Delivery Assurance, Operations, and Learning & Development to ensure Operational Readiness Deliverables and activities are delivered within agreed milestones and budget.Identify and communicate project risks to Global ST Lead.Drive Lessons Learned from each transition to ensure continuous improvement to standard methodology and toolset.Monitor delivery of transition within agreed scope, quality, time, and budget.Provide feedback to Global Standards (PIM/PIX) team on recommended additions/improvements to the global standards as identified during the life of the project.To be efficient and deliver high performance at all times.To have excellent interpersonal and communications skills.To have commercial acumen and be aware of the Alight commercial standards.To be committed to client satisfaction both internally within Alight and externally to third parties.Commitment to personal development as part of continuous improvement initiatives and career development.To be able to work independently with initiative or as part of a team to deliver outcomes.Compliance to SR Standards including; Completion of mandatory training, Time recording and approval, Adoption of Alight standard methodology, Quality review and lessons learned process.Customer Satisfaction (CSAT) and OPSAT outcomes.Operational Readiness Delivery Outcomes (Budget, Timeline, Quality Standards).Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills.Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.Has a positive sense of humour & outlook.Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives, and future personal career opportunities.Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients.Ensure a balanced approach between client requirements and Alight priorities.Be Effective - Demonstrate knowledge of the Alight Way, our values, and levers for success.Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity.
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