The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.In collaboration we are working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.Work model: On-siteLocation: Riga, LatviaEmployment type: full-time or part-time (minimum 20 hrs a week)DUTIES AND RESPONSIBILITIES:Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolutions.Record case resolutions in the contact center tool based on client communication.Ensure that cases are resolved within the case life cycle.Escalate priority issues per client specifications to the immediate lead if applicable.Work independently and within a team.Communicate well with internal and external contacts.Provide exemplary customer experience.Meet quality standards on all handled contacts.Follow the schedule of work days and hours, be ready to start working on time.Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs.Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.Attend trainings.REQUIREMENTS:Upper-Intermediate Norwegian (B2) and fluent in English (C1) language, both verbal and written.Previous experience in an outsourced customer service environment is nice to have.Willingness to relocate to Riga or already residing there.EU citizenship or valid work permit for Latvia.Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy.Optimistic, friendly, positive, and self-motivated personality.Ability to work in a team.Service-oriented profile and with a focus on problem solving.Ability to work shift hours / part time (to the extent legally possible), adapting fast on change of prioritization.No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process.OFFER:Paid startup training and professional development sessions.Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week.Hybrid work (performance dependent) might be considered after initial 3 months of employment.Relocation support.A dynamic and diverse job in a pleasant and modern environment.Opportunities for personal and professional development.Team-building activities.
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