Location: Madrid, Spain
Employment Type: Full-time
DESCRIPTION About ThetaRay: ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth.
Our technology empowers customers to expand into new markets and introduce groundbreaking products.
Why Join ThetaRay? At ThetaRay, you'll be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology. We offer a collaborative, inclusive, and forward-thinking work environment where your ideas and contributions are valued and encouraged.
Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide. Explore exciting career opportunities at ThetaRay – where innovation meets purpose.
We are looking for a Project Manager to join our fast-growing Customer Delivery department. As a Project Manager, you will own the entire onboarding project to designated enterprise customers and act as the main focal point for the customer.
The objective of the role: Manage our AML SW solution delivery project for our customers, from initiation to completion while meeting project scope, budget, and timelines. Create and maintain strong relations with the different stakeholders of the customer, globally, with a special focus on the technical and project aspects. Serve as the customer trusted advisor and major focal point to all SW delivery issues, questions, and concerns. Work with internal and external stakeholders while implementing complex, project-based processes to bring increased efficiency in the delivery of all projects and maintain high client satisfaction. Work according to internal, high-quality project management standards based on supporting procedures and tools. Responsibilities: Be the main focal point of the customer for all the project deliveries. Manage customer satisfaction through all deliveries. Set and continually manage project expectations with team members and other intra and inter-stakeholders. Manage the delivery aspects of global projects. Sync with all internal stakeholders on the delivery process of ThetaRay solution to key customers. Create and manage the project plan for delivering solutions to customer's hand-off. Define and document project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. Plan and schedule project timelines and milestones using appropriate tools, and identify and manage project dependencies and the critical path. Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion. Plan and manage effectively the project budget. Assemble and coordinate the internal and external teams to gain consensus on deliverables from each team. Collaboratively adapt existing and develop new project plans, processes, and communication standards for the operations teams. REQUIREMENTS Proficiency in English and Spanish (writing, speaking, reading); other European languages will be an advantage. Proven vast experience in project management roles in international hi-tech companies. 8+ direct work experience in a project management capacity, including all aspects of process development and execution. 8+ years of experience with customer relations. Customer-oriented approach. Ability to manage multiple projects within the program/account under tight deadlines and changing priorities. Proven experience in matrix management. Excellent interpersonal & communication skills. Self-motivated, quick learner, and team player that can get the job done. Takes a "Can-Do" approach and delivers. Problem-solving, analytical, and communication abilities. A B.S. degree in a technical discipline will be an advantage. Transparency and collaboration.
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