.Business Area:Professional ServicesSeniority Level:DirectorJob Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.The Director, Professional Services is a senior member of our EMEA Professional Services leadership team. You have a key role in growing our Professional Services business and delivering value to our customers. You know how to build relationships, keep projects on track and secure new business. You are comfortable interfacing with all levels of stakeholders both internally and externally.As a Professional Services Practice Director you will... Lead, motivate, inspire and mentor your team to excelEngage closely with our sales teams to develop strong customer relationships and grow the Cloudera Professional Services business, this role's regional focus being the SEMEA region.Define, scope, sell and take an active role in the delivery of strategic customer engagementsDrive customer satisfaction and customer success in your regionBe responsible for the services revenue and bookings forecast and performance in your regionBuild effective partnerships and collaborate with your peer group to streamline our Professional Services go to market strategyAttract, hire and retain the top talent in the industryWe're excited about you if you have... Several years experience in successfully managing a Professional Services/Consulting team, preferably within an enterprise software company or SaaS companyExperience in leading the selling, scoping and delivery activities on large scale, technology driven projectsDirect line manager experience of a geographically dispersed team of highly talented technically focused employeesExcellent customer relationship management experience including managing escalations, and participating in executive steering meetingsStrong foundational knowledge of working within the data domain, distributed computing, hybrid cloud operations and IT strategyStrong knowledge of software implementation and project/program management methodologiesSelf-starter mentality and collaborative problem solverStrong verbal, written and presentation communication skillsStrong negotiation and excellent analytical skillsAbility to travel between 10-20% of your timeYou might also have..
