Business Area:
Professional Services
Seniority Level:
Director
Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.
The Director, Professional Services is a senior member of our EMEA Professional Services leadership team. You have a key role in growing our Professional Services business and delivering value to our customers. You know how to build relationships, keep projects on track and secure new business. You are comfortable interfacing with all levels of stakeholders both internally and externally.
As a Professional Services Practice Director you will… Lead, motivate, inspire and mentor your team to excel
Engage closely with our sales teams to develop strong customer relationships and grow the Cloudera Professional Services business, this role's regional focus being the SEMEA region.
Define, scope, sell and take an active role in the delivery of strategic customer engagements
Drive customer satisfaction and customer success in your region
Be responsible for the services revenue and bookings forecast and performance in your region
Build effective partnerships and collaborate with your peer group to streamline our Professional Services go to market strategy
Attract, hire and retain the top talent in the industry
We're excited about you if you have… Several years experience in successfully managing a Professional Services/Consulting team, preferably within an enterprise software company or SaaS company
Experience in leading the selling, scoping and delivery activities on large scale, technology driven projects
Direct line manager experience of a geographically dispersed team of highly talented technically focused employees
Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
Strong foundational knowledge of working within the data domain, distributed computing, hybrid cloud operations and IT strategy
Strong knowledge of software implementation and project/program management methodologies
Self-starter mentality and collaborative problem solver
Strong verbal, written and presentation communication skills
Strong negotiation and excellent analytical skills
Ability to travel between 10-20% of your time
You might also have… Experience interacting with Cloudera software
Industry experience working with Financial Services & Public Sector customers
Experience working with customers in the Italy and Spain regions
What you can expect from us: Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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