About Netskope : Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
About the position : A Professional Services Development Manager (PSDM) is assigned to each Netskope partner in the Netskope Service Delivery Program. The PSDM's focus is to enable and support partners in their delivery of Activation, Adoption and Operationalization services for Netskope products.
Responsibilities include:
Manage partner Slack channel
Provide best practice guidance
Weekly cadence call to discuss customers' health and Support ticket walk-through
Keep partner team current on new features
Provide details to partner on any customer support issues
Value Realization Plan updates for end-customer tracking
Feature requests
Coaching individual engineers for services work
Collaborate on get well plans and at risk customer renewals
Solution design guidance
Ongoing training for new product and feature releases
Job Requirements:
5+ years of experience as a Partner Success Manager/Professional Services Consultant/Technical Delivery Manager with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN's, SSO, DLP and Encryption gateways
Demonstrable experience with systems installation, configuration and administration
UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
MDM, Cloud APIs, Strong Networking concepts
Experience with working with Fortune 500 companies
Prior experience in early-stage startups
Scripting Language (Perl/Python)
HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
Data encryption Technologies
SIEM, Load Balancing Technologies
Network Architecture Experience
Skills:
Minimum of 5 years working in a Partner Role, preferably in SAAS and in similar capacity
Experience designing Partner Programs and Community and understanding of best practices
Experience leading complex operational and strategic initiatives
Excellent problem solver via collaboration and running sessions to come up with new, innovative ideas
Strong interpersonal, collaboration and presentation skills, including presentation creation
Ability to evolve existing processes and execute on new strategies
Demonstrated experience navigating cross functionally across organization
Highly organized, detail and task oriented
Must be able to prioritize and multi-task with special attention to detail and follow-up
A high degree of honesty, integrity and sound judgment
Willingness to listen, learn and incorporate others ideas into all aspects of job
Thrive in high growth, ambiguous environments
Comfortable with travel up to 50%
Education:
BA/BS degree, MBA or Masters degree from a top university a plus
Bachelor's degree (BSCS or equivalent)
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
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