Position Summary: To develop and optimize contents & services located at the online channel to improve our service to customers (B2C & B2B). Develop marketing activities for Customer Service.Role and Responsibilities: Improve and develop customer service in the digital environment.Develop new services and contents following new trends in digital customer services.Increase online traffic through new customer services, and decrease offline service like incoming calls, letters, mails.Find and develop new value contents for our customers.Share manuals, user guides, and tutorial videos in the online channel.Activate social networks (Facebook, Twitter, Google+) to enrich contents.Develop new actions to increase site traffic and service users.Increase customer satisfaction, retention, and loyalty.Conduct competitors benchmarking and best practices in post-sales services.Develop new tools for engineering.Performance reporting.KPI reporting.Skills and Qualifications: Communication: Speaks clearly and fluently. Expresses opinions, information, and key points of an argument clearly. Responds quickly to the needs of an audience and their feedback. Shares information with others.Customer Focus: Dedicated to meeting and surpassing expectations and requirements of internal and external customers; ensures that commitments to customers are met; anticipates and responds to customers' current and future needs; gathers first-hand customer information and uses it for improvement.Speed: Spends time on what's important by quickly focusing on the critical and putting the trivial aside; executes with speed; responds rapidly in situations requiring quick turnaround; delivers results through quick action.Innovation: Looks for and makes continuous improvements in key processes, techniques, and procedures; motivates others to find new ways of using and looking at technology and systems; actively contributes tothe development of other team members.Analytical Capabilities: Analyzes numerical data, verbal data, and all other sources of information; breaks information intocomponent parts, patterns, and relationships; produces workable solutions to a range of problems.Business Administration or Marketing Degree.Knowledge of digital environment and web management.Good English level.High Microsoft Office skills (Excel, PowerPoint).Fluent English.#J-18808-Ljbffr