Our Mission Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.
Our Vision At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences. Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.
Our Beliefs At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation. We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants. Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.
The Services department plays a pivotal role in enhancing Swapcard's competitive advantage through exceptional product support and human expertise. This is reflected by a consistent CSAT above 85% in recent years. We serve both Enterprise and self-service clients with a range of services, including Customer Success Management, Support, and Professional and Onsite Services.
As a Product Support Specialist, you will be in constant contact with clients via live conversations, emails, or calls to help them roll out their events on Swapcard seamlessly.
Missions and ScopeSupport event organizers before, during, and after their event set upRun regular webinars for event organizers and exhibitorsOwn automation of Starter plan onboardingIdentify Knowledge base gaps and assist by suggesting improvements and creating educational contentAssist with optimization of the AI chatbot by identifying repetitive questions our clients haveSupport our clients by traveling to events depending on the business needs. This request will come with weeks of notice and all travel expenses will be coveredWhat do we look for:Prior experience in technical support, customer onboarding/implementation, or project managementExperienced and/or interested in tech and eventsCollaborative with the ability to work autonomouslyService-oriented & empathetic toward clientsStartup mindset - ready to learn, adapt and initiate quicklyPassionate, proactive, and involvedOptimistic and calm when under pressureFluency in English is a must to have + any other language is a bonusAvailable to work on weekends and flexible with working on shifts.Swapcard's Interview processOur thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard.
Screening Interview with a recruiter from our people team.A remote exercise to demonstrate and assess your skills.Manager review with your future reporting manager.Leadership review with one of our department leaders.Reference check conducted by our people team.Offer.Swapcard's ValuesCurious: We ask questions and try new things. We embrace new experiences and love to learn from others. We are curious about what something is and WHY something is.
Open-minded: We welcome change as well as ideas and feedback from others. We welcome people as they are and learn from each other's personal and professional experiences.
Human: No masking who we are. Empathy encourages a down-to-earth environment where we all feel comfortable and free to be human. Creating bonds makes it easier to share ideas, give feedback, and ask for help.
Resilient: Our challenges in life have only made us stronger and wiser. We prefer the term "experiment" over "failure" because we always keep trying. We are solution-oriented and find innovative approaches to succeed.
Ambitious: Nothing is impossible. We're always striving to get better, seize opportunities, and reach the top. We are encouraged to dream big and believe in ourselves.
Benefits & Reasons to Join Swapcard International team with 40+ nationalities (more on the way!)Remote-first policy with headquarters in ParisThriving startup with career growth opportunitiesOpen-minded culture that appreciates differencesFeedback-driven, supportive & curious team with a DIY mindsetGenerous Paid Time Off to ensure you have time for what matters mostRemote perks designed to optimize your working experienceIn-person social gatherings to celebrate our achievements100% of your health insurance contribution paid by SwapcardWork-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)Co-working space budget to support remote work in professional environmentsLearning budget to help you develop new and existing skillsMental health care initiatives to support your well-beingEqual Opportunity Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran.
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