Are you passionate about Product Operations and driving operational excellence? Do you thrive in a fast-paced, international working environment? If you have strong operational experience and enjoy collaborating with product teams, we invite you to become a valued member of our internal product team as an experienced and driven Product Operations Manager. You will work closely with your operations team and product development teams as well as client service teams to deliver the best service and experience for our product suite.
What will your day look like?As our new Product Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of product configurations, ensuring the continuous development of staff and operation services. More specifically, your tasks include:
Overseeing the team's daily operation and workload distributionEnsuring compliance with Service Level Agreements such as quality assurance and time-to-market activitySupporting initiatives within the Product Team as well as with Client Service TeamsReporting on progress and development for internal and external stakeholdersRisk management and mitigationSince we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude.
Who are you going to work with?You will join a group of proficient colleagues who are always ready to help. Our team is located both in Copenhagen and Madrid and we work closely together with our colleagues in the other offices daily. You will operate as the link between our various in-house departments.
You will play a crucial part working closely with your operations team, and report directly to the Product Team Lead. We are proud of our multicultural environment and dynamic atmosphere where we not only work together – we are great at having fun as well.
What do you bring to the table?As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others.
Further, we expect that you have:
Solid experience with product development and operations managementProven ability to drive a team's daily operations and workload distributionProven ability to establish and maintain strong personnel and stakeholder relationshipsExtensive background in project managementDemonstrated experience with people and performance managementHighly collaborative, driven by a strong sense of inclusion and diversityExcellent communication skills, and highly proficient in the English languageClient management experience as a plusUnderstanding of omnichannel marketing is a plusA leader in personalized customer experiencesVML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.
A global networkWe are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.
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