Product Manager

About Platform.sh
The Platform.sh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for developers, by developers.
Adopted and loved by 16,000+ developers, 7,000 customers, and for nearly a decade Platform.sh has been providing out-of-the-box capabilities that serve as the launchpad for creative development teams' out-of-the-box thinking.
We provide 24x7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock.
Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.
Position Summary
As a Product Manager, you will lead relationships with our White Label partners, focusing on both technical and operational aspects. You'll be responsible for developing and delivering a standardized product solution tailored to each partner.
Working closely with Product, Engineering, and customer-facing teams, you'll manage and communicate partner requirements while providing clear insights into our product roadmap.
This is a remote position based in Europe, allowing you to collaborate closely with our partners across the region.
What to expect

Work closely with remote teams to keep partner requests and roadmap goals in sync, ensuring White Label components meet shared objectives.
Take ownership of new features from concept through deployment, transforming ideas into impactful solutions.
Build a White Label offering, creating user-friendly documentation for customer-facing teams to deliver a seamless experience.
Set achievable goals, refine roadmaps, oversee timelines, and guide projects to successful completion, bringing structure and strategy to the forefront.
Join Quarterly Business Reviews (QBRs), facilitating meaningful discussions with technical teams and leadership to keep product goals aligned.
Facilitate new partner onboarding by setting up and configuring components to ensure a strong start.
Design processes for testing software on Platform.sh infrastructure, including ticketing, alerting, and reporting systems.
Leverage tools like ProductBoard and Linear to streamline documentation, workflows, and operational tasks.
Define and adhere to software development cycles and processes.
Thrive in a dynamic environment, managing multiple priorities effectively.

What you bring

Strong experience managing complex projects and delivering product innovations end-to-end.
A compassionate mindset and the ability to see situations from multiple perspectives, essential for fostering trust and strong relationships.
Proven ability to work with both technical and non-technical teams, driving solutions that simplify and enhance the product experience.
Excellent communication skills, with the ability to articulate ideas clearly, inspire action, and simplify complex requests.
Skilled in organizing and prioritizing partner and customer requests.
Experience or familiarity with at least one of the following frameworks or ecosystems: Adobe Commerce (Magento), Ibexa, Shopware, Pimcore, Symfony, Sylius, or other open-source ecosystems.

Nice to have

Experience with hosting/PaaS products.
Experience working in a remote environment.
Professional experience working as a Product Manager.

Where we hire
At Platform.sh, remote work isn't just a trend - it's our way of life. The freedom of remote work with the support of a diverse, global team has been our successful model for nearly a decade! Our culture celebrates flexibility and collaboration, empowering you to excel from where you are. To enhance team synergy, we come together (at least) once a year in person, seizing the opportunity to connect, tackle challenges, and foster camaraderie. As most of our existing White Label partners are based in Europe, we expect this position to be located in one of our European entities (France, Germany, Spain, UK).
How we hire
We know that a great hire won't meet every requirement that we've outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.
You can expect 5 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you're looking for in your future working environment.

45 Minutes with Talent Acquisition
60 Minutes with Hiring Manager (Senior Product Manager)
60 Minutes with Team (Senior Partner Project Manager, General Sales Manager)
60 Minutes with Cross Team (Data Analytics Engineer, Senior Product Designer)
45 Minutes with Executives (VP, Product Management)

All roles require background checks.
What we offer
An innovative product you can believe in. We're sustainably changing the way companies develop and manage their web applications.
We're voted as A Best Place to Work by 96% of our employees, Forbes Top 30 Companies for Remote Jobs, and France Best Workplaces for Women.
Leadership that cares in a flexible, open work environment, where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas.
Global team, rich with culture and diversity.
Annual team gatherings.

Wellness budget.

Professional development budget.
Office equipment budget.
Mentorship Program.
Comprehensive health coverage (US, CA, UK, and FR employees only).
Generous PTO (geographically dependent).
Inclusive parental leave (geographically dependent).
Tandem – a pool of linguists from around the world willing to help each other learn new languages.
Company stock options (discretionary).
You're welcome here.
At Platform.sh, we take pride in our commitment to being an inclusive and diverse workplace. We strive to create an environment built on trust, support, and respect for all individuals. We welcome everyone, regardless of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, education, languages spoken, or veteran status. We encourage you to be yourself, connect with like-minded individuals, and share your passions.
If you require accommodation at any stage of our recruitment process, please don't hesitate to reach out to your talent acquisition partner. Your comfort and accessibility are important to us.

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