Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.
We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The RoleVeeva has been investing in customer success since the founding of the company.
To further these efforts, Veeva OpenData is now expanding our Product Expert team.
You will work alongside our product, sales, and services teams to help customers achieve even higher levels of success.
The Product Expert will provide strategic guidance to named OpenData customers to increase the value they get from the OpenData product.
The Product Expert will act as a strategic consultant to identify opportunities for improvement and generate the right usage/adoption of OpenData long term.
In addition, the Product Expert will identify and promote best practices across customers, guarantee customers the right level of OpenData knowledge (actual/future), and identify any product gaps.
We are looking for members of this team to work with Veeva's most strategic customers across Europe.
As a member of the Product Expert team, you will help to develop the specific strategies, tactics, and processes that will make this team truly valuable to ongoing customer success.
To help calibrate the expectations of this team, the Veeva Product Expert team is not a team of Account Managers that know a little product.
It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.
Successful candidates have Veeva or other data providers related consulting experience.
What You'll DoDrive customer success by ensuring customers fully utilize and benefit from Veeva OpenData.Lead our customers as the OpenData subject matter expert towards the best OpenData experience.Evaluate how customers manage their OpenData investments and identify opportunities for efficiency and effectiveness improvements.Support customers with OpenData deep dive and education sessions through reporting and product releases (promote awareness of the latest innovations for each OpenData release cycle).Be the customer advocate for product innovation and work with the OpenData Product Team to identify possible product enhancements from customer feedback.
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