Processes and Projects Senior Analyst - SCF HQSANTANDER CONSUMER FINANCE HQ is looking for a SENIOR ANALYST PROCESSES AND PROJECTS in Operations, based in our BOADILLA DEL MONTE Office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander (www.santander.com) we are key players in the transformation of the financial sector. Do you want to join us?
Santander Consumer Finance focuses on business development related to consumer finance products, sales channels, and commercial agreements with dealers, vehicle manufacturers, or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers, or digital channels) and indirect sales (through third parties) of consumer finance products.
Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability. Our mission is to contribute to helping more people and businesses prosper. We embrace a strong risk culture, and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
WHAT YOU WILL BE DOING As an Analyst Processes and Projects Senior, you will be monitoring a part of the operations related Project Portfolio and will be a strong part of our Process Optimization and Simplification of E2E operations related processes.
We need someone like you to help us in different fronts:
Effectively steer the Operations Project Portfolio and follow up the expected results.Own specific processes and apply Santander's Process methodologies and tools to design and govern processes e2e incl. their integration with the different platform systems with strong leverage in the data.Having the full overview about a part of the operations related E2E processes with similarities and market-driven differences.Follow up the related key KPIs and processes 360 observability to ensure continuous improvement of processes across the Bank.Promote and adopt advanced tools for processes discovery and automation e2e leveraging in the global capabilities (process mining, AI, RPA, etc).Support the local Teams in the Countries in their process analysis and optimization, support a marketplace for best practice sharing and cooperation activities between the countries and closely incorporate with other HQ Areas (e.g. Risk, Compliance, Legal) for E2E process optimization and simplification.Supporting the setup of central solutions for Operations used common tools and Services.Drive the processes design into the IT change lifecycle, ensuring the processes design principles implementation.EXPERIENCE Deep knowledge of the banking products and processes.Deep knowledge and experience in Process definition and optimization.Having a professional dialog with the different stakeholders in the organization, especially the business partners, building relationships of mutual trust based on solid criteria.Systematic Governance discipline.Strong orientation to teamwork and collaboration.Passion for innovation with a high business orientation.EDUCATION Bachelor's degree in Business, Finance, or related field.SKILLS & KNOWLEDGE Proven experience in process transformation initiatives within the financial services industry.Transformational skills; Business vision, Organization structure understanding, Communication, Change management.Strong analytical and problem-solving skills with experience in Data-driven methodologies.Soft skills are as important as hard skills in this role. Leadership, communication, negotiation, collaboration, consensus building, … are key factors when networking with multidisciplinary teams from corporation, countries, headquarters, factories, and vendors.High level of written and spoken English, as you will be interacting with numerous colleagues from countries across Europe using the English language for all of them.OTHER INFORMATION Availability to Travel on a regular basis.
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