.Join our dynamic team and lead the transformation of logistics operations as a Software Quality Manager. You will be responsible for driving innovative solutions for our clients' SAP FICO/R2R/Ariba modules, ensuring the total quality of the systems and technologies implemented in the company's production environment. Get ready to be part of technological advancement and guarantee the satisfaction of our clients.Overview Be at the forefront of innovation and excellence as a Principal QA R2R Specialist, where you'll drive impactful solutions for our clients' SAP FICO/R2R/Ariba modules. Join a dynamic team where you'll play a pivotal role in revolutionizing logistics operations. From monitoring ticketing systems to providing cutting-edge SAP solutions, your expertise will shape the future of logistics management.Job Duties and Responsibilities Provide day-to-day production support for SAP FICO/R2R modules.Monitor the ticketing system for new SAP FICO/R2R-related tickets, ensuring timely resolution.Serve in a team leader capacity with large-scale platform testing (SAP, Ariba, Vertex, Black Knight, etc.).Lead the implementation, build-out, or expansion of automated testing tools.Coordinate and schedule testing programs with project and program teams.Report testing outcomes to project stakeholders.Coordinate the work of 3rd party Quality Assurance teams.Perform quality and testing audits across the various IT functions to ensure quality and testing standards, procedures, and methodologies are being followed properly and consistently.Identify, recommend, and implement process improvement opportunities for SGWS quality assurance programs.Review 3rd party testing programs to ensure quality and compliance standards with SGWS practices.Understand various programming languages (ABAP, Java, C#, Perl, Python, etc.) and deployment tools such as Turnover, QGM/Solution Manager, as well as devOps and CI/CD practices.Identify test data requirements and work with other teams as needed to create and maintain test data.Execute tests, both manual and automated, including documentation of test results and defects, and assist in defect troubleshooting and resolution.Assist in the implementation and maintenance of software testing tools.Create, run, and maintain reports to measure and track testing metrics.Update problem tickets to keep users informed of ticket resolution progress.Participate in client requirements gathering sessions as required.Offer SAP best practice solutions to meet user needs.Contribute to the preparation of SAP FICO/R2R test cases and execution of testing cycles with business stakeholders.Lead tracking and monitoring of production support issues, enhancement deadlines, and escalations pertaining to SAP FICO/R2R solutions.Update status to appropriate leadership.Utilize the Tosca automation tool and HP ALM