Principal, Customer Support & Satisfaction Knowledge Bot Digital Product Owner Solo Quedan 24H

.1/ Main missions-Be the key point of contact in front of the Country Entities and oversee the operational management and continuous improvement of our Digital ProductReviews & Manages Requirements of Enhancements / Adaptation of current local configurationsContributes to the management & prioritization of new Ideas/Business Requirements as well as contributes to the investigation of new features to secure efficiency and constant evolution in alignment with company's digital journeyFollows the Support Process to secure the right level of solution knowledge is available to the Support teamPlans & Drives regular cadence with the key stakeholders to follow progress, capture feedback and drive further business value realization: Product, Support, Country2/ ResponsibilitiesIn your capacity as the key point of contact in front of the Country Entities your main responsibilities will be to:Act as the primary liaison between the Digital Product team and the Country Entities, ensuring effective communication and collaborationAddress any queries, concerns, or feedback from the Country Entities related to the Digital Product, providing timely and accurate responsesBuild and maintain strong relationships with key stakeholders at the Country Entities, fostering a collaborative and productive working environmentOversee the operational management and continuous improvement of our Digital Product:Proactively identify areas for improvement in the Digital Product, considering feedback from Support Entities users & key stakeholdersRaise awareness when organization setup gaps are identified and work with the Country Entities' Representatives to identify suited action planPlan Evolution required based on the Country Entities needs: local related configuration evolutionsReviews and manages requirements of enhancements/adaptation of current local configurations:Review and analyze enhancement requests from the Country Entities, assessing their feasibility, impact, and alignment with the overall product strategyCollaborate with stakeholders to gather detailed requirements, ensuring a thorough understanding of the desired enhancements or adaptationsManage the prioritization of enhancement requests based on business value, technical feasibility, and resource availability – strong collaboration with the Product OwnerJOB DECRIPTIONContribute to the management and prioritization of new ideas/business requirements as well as to the investigation of new features to secure efficiency and evolution aligned with company's digital evolution journey