Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Onshape (www.onshape.com), a PTC SaaS business, is developing a completely new SaaS Computer-Aided Design (CAD) and data management platform for professional mechanical designers and engineers. You will be working within a business unit that uses cutting edge cloud, web, and mobile technologies.
Day-To-Day: Manage a timely and effective hand-off from the Strategic Sales team to the CSM teamBuild a strong relationship with both the Strategic Sales and Technical Services teams to jointly represent Onshape as a unified "Account Team" that supports and manages each customerDevelop tactical Account Plans collaboratively with "Account Team"Navigate customer's organization to deepen strong relationships with key decisions makers and to strengthen understanding of business needs/driversResponsible for risk identification, escalation, and mitigation planning & executionLead monthly and/or quarterly business reviews with customers, reinforcing ROI and identifying innovative solutions to solve critical business problemsManage all customer projects, including more complex implementationsIdentify incremental opportunities within and across other business units; works closely with Sales to pursue and win theseDevelop excellent customer relationships to drive ROI, retention, growth and overall high customer satisfactionClose the feedback loop by both gathering and sharing customer feedback with the appropriate Product Teams, ensuring customer needs are heard throughout OnshapeEffectively navigate internally and cross-functionally to ensure both customer needs and business needs are metInstill a level of enthusiasm within the customer that leads to being an advocate of Onshape through referrals, case studies, customer spotlights, etc.Meet or exceed KPIs and goals, as set by Onshape and Customer Success leadershipFacilitate customer relationship through calls and on-site visitsPreferred Skills: 5+ years proven track record of measurable success in strategic customer account management and development within the service industry, specifically working with larger clientsExcellent customer relationship skills; ability to grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues; ability to identify organizational structure and confidence to target and build new relationshipsCustomer focused, organized, excellence oriented, personable with natural problem-solving abilities, creative, innovative, inquisitive and solutions orientedStrong project-management and organizational skills; ability to define a complex implementation or customization plan with very minimal guidanceStrong analytical skills and ability to translate analysis of complex data into meaningful information; ability to modify content appropriately to match customer needsStrong written and verbal communication skills to effectively present business concepts and communicate to all levels of an organizationAbility to think critically, troubleshoot and solve complex problems both independently and collaboratively in a fast-paced, changing environmentAbility to excel in a data-driven, metrics-oriented environmentExperience creating and delivering presentations to key clientele; excellent presentation and communication skillsDemonstrated discretion and ability to work with confidential informationProficiency using Microsoft Office (Word, Excel, Outlook, PPT) and Salesforce.com; ChurnZero, Zendesk, or Jira experience a plusEngineering/Manufacturing background a plusBasic Qualifications: Bachelor's degree or equivalentFluent level of English is mandatory (additional French and/or German languages are desirable)Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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