EMMA is Radisson Hotel Group's new exclusive unified technology platform, powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters. Radisson Hotel Group will implement EMMA in its hotels, and we are looking for an EMMA Implementation - PMS Expert to assist the Implementation Lead in the smooth and proper implementation of the EMMA system in our hotels' portfolio.
Roles/ResponsibilitiesGives on-site support on the PMS solution for implementation.Performs system configuration and data migration activities.Manages risks and issues, successfully and rapidly escalating them (when necessary) and following up to resolve them.Delivers excellent support in a client-facing environment, such as F&B, as well as Front Desk and M&E departments as required.Delivers on-the-job training and support on the PMS, S&C, or POS solution to hotel staff and management.Assists the Implementation Lead in all other activities to ensure a smooth transition to the new system.Assists in any other activities on site or remotely, as required, to further develop the processes and training to improve.Travels on site as required to implement the system change on property.Ensures the tasks pertaining to the implementation of EMMA are completed with efficiency and quality.Competencies & Skills RequirementsAdministration skills and highly organized.Operations.Strong Interpersonal Communication skills.Training experience preferred.Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.Strong organizational and troubleshooting skills with precise attention to detail.Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adapt to change.Highly analytical, technically proficient, and able to learn new tools and software quickly.Strong listening skills; demonstrated ability to ask effective questions.Ability to create reports and a strong understanding of database principles.Minimum EducationBachelor degree
Minimum Experience2-3 years
Language SkillsEnglish, French and/or Dutch are a plus.
Travel Requirements80% travel (domestic and international).
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