About Us: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle. We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity,
and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
What are we looking for? If you're passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team in the EMEA & APJ regions and looking for a seasoned relationship expert with leadership experience to assist in managing our Customer lifecycle and functional customer programs for our rapidly growing install base. You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!
Responsibilities:
Own overall journey and engagement strategies for our EMEA & APJ customers including adoption and nurturance of high-touch customers leading to mutual success.
Create, standardize and own a world-class Customer Experience leading & coaching a team of Customer Success Managers across SentinelOne products and services.
Work with Customers and internal teams to establish success criteria and methodology to aid the customer in achieving their goals, maintaining excellence with SentinelOne products and foster promoters.
Represent and advocate Customer needs, issues and feedback cross-departmentally with Product, R&D, Sales, Marketing and Support building scalable processes.
Own the escalation process for our largest EMEA customers ensuring successful completion of get well plans and internal execution.
Qualifications:
Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships.
3-5 years managing highly successful and growing Customer Success teams.
Prior experience leading, managing and building in a Customer Services focused role (Customer Success, Customer Care, Support, etc).
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