.Detalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleo- Jornada completaUbicación- Madrid, Madrid provinciaDescripción completa del empleoReady to make an impact on our company's growth and our customers' success?Encantado de saludarte! I'm Laura, a recruiter at LeadDesk. Together with Vesa and Juan, we're strengthening our SME Sales team in Madrid.It also means we need your help and can't wait to welcome the new Spanish speaking Customer Success Manager to our team.What's in it for youRole with an immediate impact on our company's growth and customer satisfaction ratings.Compensation model that includes a base salary and a portfolio bonus.Publicly listed company with an international community of forward-thinking colleagues.Opportunity for continuous professional growth in an action-packed and supportive environment.What success looks like in this roleYou act as a trusted advisor for your customer base.You ensure your customers succeed by making the most of our product.You're the connecting link between your customers and your LeadDesk colleagues.Customer Retention: You consistently maintain a low customer churn rate.Negotiation: Your negotiation skills are honed to a point where you can retain customers effectively.Value Proposition: You are adept at articulating and demonstrating the unique value that your company's products or services bring.Project Management: Technical integration projects under your leadership consistently run smoothly.Customer Feedback: Your ability to gather, analyse, and act upon customer feedback has a direct impact on product/service improvements.Relationship Building: You're the connecting link between your customers and your LeadDesk colleagues.What you can expect as our Customer Success Manager at LeadDeskYou'll develop in-depth technical knowledge of LeadDesk's product.You'll be delivering smooth and successful onboarding for your customers.You'll be consulting them on the best practices for our product.You'll be offering additional services to improve customer experience.You'll be communicating customer feedback to the relevant LeadDesk teams.This is where the match happensMust-havesBackground in at least one of the following areas: Sales, Customer Success, IT support, Project Management.Sales Mindset: Proven ability to approach customer interactions with a sales-oriented mindset.Customer-centric way of working.Resilient, active and confident personality.Team Player: Collaborative and able to work effectively within a cross-functional team environment.Top-notch communication and problem-solving skills.Fluency in Spanish and English.Willingness to travel for customer meetings as needed.Nice-to-havesA track record of successfully resolving customer concerns and retaining their business.Familiarity with the CCaaS industry.Project management skills with the ability to coordinate and lead integration projects
