Diversity, equity, and inclusion at DojoFrom local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. And something that's fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you're curious, and you think customer-first, you have a place at Dojo.
To make sure you're the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
The roleAs a People Operations Specialist, you'll focus on managing the operational aspects of the employee lifecycle for our 1000+ workforce across the UK, Ireland, Spain, and Italy. You'll ensure that our people systems, processes, and employee helpdesk run smoothly, supporting the evolution of our operations as Dojo scales up.
This is the ideal role for someone who enjoys... Supporting employees throughout their journey within the organisationMaintaining regular timetables and finding efficiencies in processesRefining people systems, especially the helpdesk and HRIS (Workday)Ensuring HR policies and compliance standards are metContributing to operational improvements as the company growsYour teamYou'll be part of a passionate People Operations team, currently undergoing a transformation led by the Senior People Operations Manager and supported by a Projects Lead. Working closely with the Senior People Operations Specialist, your main focus will be on Business As Usual (BAU) tasks, with some involvement in project work.
You'll also collaborate with Payroll, Benefits, and Reward experts, as well as the Workplace Experience team, who support in-office experiences, including onboarding sessions.
What you will do...Support the Senior People Operations Specialist in running an efficient, effective people support functionMaintain and refine scalable people processesKeep employee records accurate across Workday, Culture Amp, Google Sheets, and other systemsOversee onboarding and off boarding processes, including background checks and right-to-work verificationHandle visa applications and renewals with external providers (e.g., Newland Chase)Manage the helpdesk (Jira) to respond to employee queries on various topics, such as leave, references, induction, and offboardingCreate and update guides, templates, and process maps to drive efficiency and enable self-serviceStay updated on employment law changes and adapt policies and processes as neededPull data from people systems for regular and ad hoc reportingIdentify opportunities for process improvements within People OperationsSupport transformation initiatives as requiredWhat you will bring...A solid foundation in People Operations, with experience in UK HR policies, employment law, compliance, and the employee lifecycle; CIPD qualification or equivalent experienceExperience in high-growth, fast-changing environments, with adaptability to work through ambiguityA data-driven approach to structuring processes for accuracy and efficiencyExperience with Workday (HRIS), including job changes, workflows, and reportingBasic experience with global mobility, including visa applications and renewalsStrong skills in process documentation and efficiency improvementsA growth mindset, with eagerness to learn new skillsAttention to detail, proactive problem-solving, and dedication to completing tasksHigh integrity when handling sensitive data, with an understanding of data protection principlesDojo from the get-goFirst launch was back in 2009. So with over 15 years in the payments industry, we've got a story to tell. Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.
Dojo valuesIf the following speak to you, let's talk:
You're curious. You have a real desire to learn and create.You're relentless. You keep going even when it's easier not to.You're customer-obsessed. You know how important customers are to what you do.Dojo home and awayWe love collaboration. We have offices across Europe – that takes some dynamism. Long-distance calls are a must, but we've always valued in-person work when it's possible, especially meetings. We aim for asynchronous communication when we can though.
At Dojo, you're trusted to judge what you see and make the call in the best interest of our customers.
Visit dojo.careers to find out more about our benefits and what it's like to work at Dojo, or check out our LinkedIn and Instagram pages.
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