Roll Out Manager Madrid Madrid, Community of Madrid, ES This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.Currently, we are looking for an experienced and passionate colleague to join our BTS M&S Digital Consumer Solutions team in Madrid as Consumer Roll Out Manager.The Consumer Roll Out Manager will be responsible for the successful adoption and implementation of digital consumer solutions in the markets, providing expertise and support on functional usage, operations, and effective execution, as well as raising and following up risks and mitigations required for successful adoption.The person acts as a liaison between Market functions and IT delivery teams, coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and within budget. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.What will you do?Business Relationship Management:Provide functional expertise on Digital Consumers processes and solutions, ensuring final users' adoption.Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while ensuring they utilize the full potential of the application.Be a Partner & Consultant ("Understand the Business & Processes").Translate Business needs into simple Solutions ("Make things happen").Change management:In regards to new projects/major enhancements, analyze the requests coming from the demand funnel, assessing the feasibility of these business requests in the context of the standard application solution and the impact of this requirement on the GRM (global versus local).Coordinate and conduct the application testing (new support packages, releases, functionality, and customizing) in close cooperation with quality assurance and technical teams.Project Management: You will be part of the project team and will do the following:Design business processes.Configuration and configuration coordination from external parties, unit testing.Definition and roll-out of standards and templates.Potentially participate in training the business community (key users).Ensure transfer of knowledge/expertise from external consultants.What are we looking for?University degree in Computer Science or similar.4 years of working experience with the following new technology trends:Cloud SAAS solutions.e-commerce: WordPress, Adobe, Magento, Google Analytics.Microsoft Power Platform (Power BI, Power Apps, Power Automate).Microsoft O365 Platform (SharePoint, Office, Teams, etc.).Microsoft SQL Server & Microsoft Azure (Data Factory).New generation Business Intelligence solutions (MS Power BI).Strong experience in data integration technologies.Experience in Business Analysis & Business requirements analysis.Experience in solutions design and architecture, including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability.Proven experience with Microsoft Office tools.Experience in CRM solutions would be a plus.Strong interpersonal & communication skills, ability to connect easily and efficiently with the members of the international virtual IT teams and Markets.Analytical & detail-oriented.Ability to work autonomously.Recruitment process:Thank you very much for your interest in the role. You are welcome to apply. Feedback will be provided to all interested candidates throughout the recruitment process.Are you ready to join us? Build your success story at JTI. Apply now!Next Steps:After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.
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