Payments Programme & Analytics Manager, EU Central Operations Location: Barcelona, Catalonia, ES DESCRIPTION: Central Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network.
CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience.
This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience whilst on the road.
As Payment Programs, EU CO, you will own multiple programs to drive the Work Summary and Invoicing programs to improve the overall last mile cost and DSP Experience for AMZL EU.
You will be responsible for building processes, systems, and mechanisms to monitor and take actions in partnership with the work summary and invoicing execution teams and different partner teams such as DSP, ACES and Finance.
You will be accountable for cost and customer experience, both in short term process improvements and long-term step-function improvements.
Key job responsibilities: Responsible for EU Work Summary and Invoicing programs to drive automation and invoicing accuracy impacting last-mile customer experience and last-mile cost.
Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations.
The ability to scale will be critical to all processes.
Proactively identify and lead process improvement initiatives through quantitative analysis and data-driven decision making.
Ability to develop and share best practices across AMZL CO teams in other regions and Delivery Stations.
BASIC QUALIFICATIONS: A degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent.
Relevant experience as a Project/Program Manager.
Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
Strong logical thinking, analytical skills and problem solving skills.
PREFERRED QUALIFICATIONS: Advanced or master's degree.
Project-management qualification such as PRINCE2, APM, PMI, or similar.
Understanding of continuous improvement methodologies such as Six Sigma or Lean.
Experience working in an operational environment or with technical teams.
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