Parts Supervisor - Heathrow

The OpportunityWe are seeking a motivated and detail-oriented Parts Supervisor to join our team at TCR. This role is crucial for managing stock and customer expectations, ensuring Parts Excellence and top-notch customer service. The ideal candidate will excel under pressure, demonstrate strong leadership, and have a proactive approach.Key Responsibilities:Oversee daily activities, prioritising customer service.Coach and develop staff, leading by TCR/TMS core values.Monitor KPIs and implement action plans.Work with customers to interpret requirements.Provide prompt counter service and respond to calls courteously.Issue materials with correct paperwork and ensure proper booking and delivery.Goods Inward:Check and receipt deliveries, unload vehicles safely.Organise the quarantine area and label new stock items.Ensure parts are sorted for correct locations.Stock Control:Participate in stock counts and reconcile against inventory.Ensure stock items have barcodes and maintain traceability.What We Are Looking For:Proven experience in a parts role with strong leadership skills.Proficiency in parts catalogue systems and stores procedures.Ability to delegate and inspire others.Customer-focused, organised, and accurate with good IT skills.Knowledge of health and safety regulations; SAP experience preferred.Proven people management experience in a fast-paced engineering sector.Minimum Level of commercial vehicle knowledge and Level 2 City and Guilds or IMI qualification.Why You'll Love Working With Us:Streamlined decision-making and employee-focused culture.Support for entrepreneurship and adaptability.Commitment to sustainability since 1999.Competitive salaries, 6% employer pension contribution, 3 x salary Life Assurance, Health Cash Plan, and Employee Assistance Programme (EAP).About Us: At TCR Group, we revolutionise the aviation industry with integrated solutions for Ground Support Equipment (GSE). With headquarters near Brussels and a global presence across 200+ airports, our team of 1700 employees is dedicated to excellence.Join Us: If you are passionate about parts management, customer service, and team development, apply now for this exciting opportunity.Note: Agencies and recruiters, please refrain from contacting us regarding this job posting.#J-18808-Ljbffr