The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online. Our solutions have been built in-house by our dedicated technology and engineering experts. We've been innovating for over 20 years, designing ways to maximise the efficiency of the entire grocery delivery process. Partner Success Managers work closely with Partners from pre go live through the lifetime of the contract.
They collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products. This position is based in our Barcelona Office, but travel to our UK Head Office and our partners' UK and international sites will be required as necessary. We have opportunities for Partner Success Managers to join us at various levels; this is the perfect role for someone keen to learn, develop, and help to shape the future of our clients' businesses.
What will you be doing?Acting as the primary point of contact for Partners' OSP teams for the effective use of OSPLeading successful deployments and operational go lives for OSP features and products ensuring Partners are prepared and readyUnderstanding Partners' needs and ensuring the system is configured accordinglyUsing in depth knowledge of Partners' operations to proactively identify opportunities for improvement and to support the Partner in driving these improvements forwardCoordinating with Ocado teams to ensure Partners receive the knowledge and information required for successful utilisation of OSP so they deliver on their business objectivesCollaborating with other Ocado teams to build and maintain positive Partner relationshipsReviewing and maintaining excellent knowledge of Partner KPIs and performanceSharing best practice and learnings with Partner OSP teamsHighlighting process improvements within Ocado, Partner OSP operations and onsite Ocado teamsConstantly balancing the needs of Partner support requests with conscious respect for contractual commitments and commercial benefitsWhat are we looking for?Fluent in English and at least one other European language (essential)Stakeholder, relationship building and networking skillsA continuous improvement mindsetExcellent written and verbal communicationComfortable communicating with large groups of peopleSelf-motivated with an ability to deliver to deadlines and multi-task under pressureHighly organised and resilient with an eye for detailAble to handle difficult situations, facing challenges with positivity, confidence and pragmatismIt would be great if you also haveExperience of delivering continuous improvementExperience in supporting clients or partners, ideally within a technology solutions or operational environmentExperience of working cross-functionally both internally and externally to drive partnerships or projectsBusiness management experience and commercial awarenessAbility to think strategically beyond the needs of the organisation todayBachelor degree or equivalent practical experienceExperience of working in a client facing support organisation
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