.Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For. Let's innovate and grow together!What we're looking forYou are an experienced Customer Success Manager OR Account Manager with experience working with Partners! You will have a strong business understanding that will help Partners see the value in driving end-user adoption, retention, and expansion within our joint customers.Position OverviewIn this role, you will lead several of our Partners & Distributors to understand the customers' desired outcomes and guide them through our lifecycle framework to meet desired product outcomes and support future expansion. You will work closely with partner team members to handle day-to-day efficiencies and build strategies to optimize productivity.Role ResponsibilitiesUnderstand Citrix partner's business strategies and assist in integrating our proven Customer Success methodology into their current portfolio of Citrix Services to drive business value.Build strong relationships with our partners to ensure they have the best practices and tools to deliver on key cross-organizational metrics.Analyze and assess complex processes and systems of partner's business to ensure the solution will meet the needs of our joint end users.Perform ongoing analysis of customer lifecycle and take vital measures to increase partner engagement and consequent impact throughout.Advise partners on business process improvements based on customer best practices, business knowledge, and visibility into current vs. future state product capabilities.Responsible for Instructor-Led Training delivery of relevant customer success and business-related training classes for new partners.Serve as CSM team working with peers globally to improve efforts of our Partner Customer Success program.RequirementsA wealth of experience in Customer Success OR Account Management is required.A Bachelors Degree or equivalent experience is required.A Strong understanding of Cloud subscriptions or experience in a multinational Tech company would be helpful but not required.Requires practical knowledge in leading and managing the execution of processes, projects, and tactics within one job area.Ability to work both independently and collaboratively, think creatively and tackle challenges, proactively solve problems to successfully deliver projects.Basic QualificationsStrong understanding of Cloud subscription model.Excellent problem solver, ability to work cross-functionally to deliver results.Requires advanced knowledge and skills within a specific technical or professional discipline with an understanding of the impact of work on other areas of the organization
