.Process Configuration Management (CMDB) - 222704At Boehringer Ingelheim, we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family-owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative, and inclusive culture. Our innovation power wouldn't be possible without our people.That's why in Boehringer Ingelheim you will have the opportunity to develop your career while improving the world's health! If you want to take one step forward in your professional journey in a virtual, international, and multicultural environment, Boehringer Ingelheim is the one for you! Growth together with the team and be part of a Global Top Employer company where you will be involved in interesting projects that will lead you to your fullest development!The Position As a Process Configuration Management, you will work as part of a global team, which is responsible for IT Service & Performance Management. You will collaborate with the team members and the customer community to deliver and implement underlying technology solutions in support of the business objectives to improve productivity and enhance processes in a compliant manner.Duties & Responsibilities Work in the Configuration Management (CMDB) area and related processes to maintain the data, including attributes and relationships, in close collaboration with the Enterprise Configuration Management Process Owner.Ongoing maintenance, optimization, innovation, consulting on IT processes as well as project management.Support implementation of CMDB enhancements.Advise and consult System Leads in creation of CMDB design.Install, maintain, and troubleshoot activities related to CMDB processes.Be a bridge to developers, create and test stories, analyze issues, raise new demands and support to map system designs to the CMDB model in DevOps environment.Support creation of SOPs.Create/adjust formal test plans and execute test reports.Creation of (regulated) documents in a validated environment.Produce and publish management reports from CMDB.Requirements Bachelor's or Master's degree in Computer Science, Engineering or professional training with several years of relevant work experience.At least 4 years of experience with Asset or Configuration Management and other IT processes (Incident, Problem, Change Management).Experience with IT Service Management platform (preferably ServiceNow).Professional work experience within IT, with a good IT system and service knowledge is a must.Experience in compliance and regulated environments (incl. GxP Life Cycle Methodology)
