Bringing smiles is what we do at TTEC... for you and the customer as a Sales Representative - Swedish-English - working onsite in Sofia, Bulgaria, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You'll be DoingAre you results focused and love to help others?
Do you have a passion to maximize sale opportunities?
In this role, you'll work effectively to service and upsell client products to existing customers.
Focused on educating the customer on their current products, you'll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs.
Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll:Bring your passion and experience in goal setting and negotiation to close a sale, handle objections and rebuttals during role plays and customer interactions.Grow your book of business by developing new business opportunities, establishing and nurturing customer relationships and ensuring retention.Get through to the decision maker by utilizing the Influencers and Users to help close the business.Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.Respond to incoming calls/emails and ensure the delivery of outstanding customer experience.Identify the customer's shipping profile to secure their business or alternatively, refer the lead to the appropriate channel.What You Bring to the Role:Fluency in both English and Swedish language at an advanced C1 level.Excellent communication and interpersonal skills.Demonstrated proficiency in sales negotiation and closing techniques.Adopt a well-rounded approach that includes cold calling, relationship building, sales process and appointment setting.Goal-oriented with a strong focus on achieving targets and contributing to business growth.Competence in using Microsoft Office and CRM software.What You Can Expect:Work schedule of Monday to Friday.Excellent sales, product and systems training are provided with ongoing sales coaching.Knowledgeable, encouraging, supporting and present leadership.Career growth and lots of learning opportunities for aspiring minds.An inclusive culture and community-minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values and excellent sales, product and systems training and continuous individualized coaching.
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