La oportunidadTo improve NewCom process alignment and efficiency of OtC organizations, under continuous improvement methodology to achieve the objectives fixed in terms of Customer Care, Service, Receivables and Cost.
To adapt our OtC Processes to the new Business models.
Tus retosPlanning:
To coordinate the implementation of training plans for OtC teams aligned to processes & to improve knowledge, performance and accuracy.To prioritize and coordinate new requirements, and act as a key user for functional designs. To work and lead initiatives and projects within OtC process (new subsidiaries, new brands,…)To analyze opportunities and drive specific projects to improve OtC procedures and KPIs outcomeExecute:
To deploy harmonized OtC processes , & tools across subsidiariesTo assure continuous improvement on existing processes & tools based on detected issues and internal best practicesTo be a part of the approval of any change in the OtC process needed locally/regionally, finally approved by the BPO.To monitor performance and work load of the OtC teams.Control:
To follow a sustainability process to assess skill gaps for OtCTo follow up overall OtC KPIs and look for corrective actions: Service Level, Receivables, Collections and Risks, TPP.
Nos encantaría conocerte si tienesREQUIREMENTS:
University degree.At least 3 years experience in a similar position.English & Spanish fluent. Other European languages will be highly valuable.Good communication skills, teamwork & cooperation and perserverance.¿Qué te aportaremos nosotros?Una cultura de trabajo emprendedora, creativa y acogedoraOportunidades de aprendizaje y desarrolloUna empresa internacional con muchas oportunidades de crecimiento profesionalUn paquete competitivo de compensación y beneficios
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