At Drooms, the Late Shift Operations Support Specialist (OSS) is integral to delivering exceptional customer service and maintaining operational excellence.
As a Late Shift OSS, you're the first point of handling 1st level inquiries with efficiency and expertise.
You'll engage in specialized tasks like document redaction and indexing, plus provide critical support during late shifts and across all regions.The working hours will likely be between 3:00 PM and midnight.#BenefitsHybrid workingEmployee health initiativesTicket RestaurantLong service awardsSpecial leave daysBirthday treatsAfter work events and annual company parties#Your challengeFirst-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat.
Address common customer queries and issues, ensuring a high level of customer serviceData Room Management: Support in the creation, management, and archiving of data rooms.
Ensuring the integrity and security of confidential information stored within these roomsAdditional Services Execution: Perform specialized services such as document redaction, indexing, and other recurring data room tasks, adhering to the specified requirements and timelines across all regionsReporting: Data collection and reports creation for both customers and internal purposesTechnical Issue Resolution: Assist in resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessaryUSB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completenessCross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experienceAdministrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations#Your skills1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on ExcelHands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization managementStructured, detail oriented and well organizedTechnical affinity, proactivity, and awareness of how actions can affect the overall success of a project or companyFluent in Spanish and English, additional language skills are advantageousAt Drooms, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee.
Will you be one of them?
Apply now and we will see you on the other side!Please send us your CV in English!Please note: Candidates are encouraged to apply directly.
We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.