ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Supports the execution of business drivers to ensure Greystar's reputation and delivery for operational excellence within multifamily property management operations by providing training, assistance and guidance on the multifamily policies, procedures and platform including supporting the implementation of new process or operational systems. In addition to auditing and reporting compliance to key procedures and policies, you will also provide assistance with onboarding and set up of new communities as they come on line.
JOB DESCRIPTION Key Role Responsibilities: Acts as a role model at all times by demonstrating the core values. Facilitates the development and continuous improvement of our operating policies, processes and procedures; creating visibility and understanding for all levels of the organisation. Supports property teams to deliver on Greystar operational policies and procedures. Provides support to Community Managers as needed; ensuring understanding and compliance with policies and procedures. Works closely with the Systems teams in the business, to ensure technology is an enabler to business change and developed in line with our operating platform. Works closely with the Learning & Development function to ensure content for training is up to date and supports in understanding the core process of the operation. Ensures the future operation of the communities will comply with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Works in partnership with Regional Operations Mangers to collect and present local market data. Provides input on making rate recommendations based on market data and monitors payments Assists operations teams upon request with forecasts/budgets by analysing financial statements, reviewing marketing information, and accessing operational reports. Supports Community Managers upon request with financial and timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. Works with property teams to deliver compliance with financial month end close and reporting. Works hand in hand with Health & Safety to drive a safety culture by putting in place appropriate health & safety and compliance activities including the incident reporting system Works with Estates Management to identify how planned and reactive maintenance systems will be implemented. Role Scope: This role reports to the Sr. Operations Director, Multifamily This role will be required to travel to properties & developments Key Relationships: Community Managers and Community Teams. Regional & Corporate Operations Team Members Estates Management Team Asset Management Team. Corporate Teams including HR, Finance, Systems, Sales & Marketing About You Degree qualified or equivalent relevant experience. Strong proficiency in the use of Microsoft office packages including Word, Excel and Outlook. Strong proficiency in using business systems software Practical understanding of UK legislation relating to tenanted property and buildings management or UK Health & Safety laws relating to buildings management or relevant qualification would be advantageous Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. Strong commercial awareness and high level of capability and competence with financials. Detailed knowledge of Landlord/Tenant Legislation. A strong team player but capable of working autonomously and taking ownership. Excellent organisation skills with the ability to multi task and prioritise Excellent verbal and written communication skills Numerical skills necessary to complete the above activities. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Evidence of change management delivery (Desirable).
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