We are looking for a talented Client Relationships Manager to lead the operations of a wide range of new clients. You are expected to perform a transversal role, translating new customers' needs into technical specifications, planning and delivering excellent services.
Delivering excellent services and results to clients.
Understanding clients' needs and finding optimal solutions.
Discerning the technical capabilities of the tools and the team and translating them to clients.
Transforming clients' challenges into opportunities for growth.
Creating better internal processes and leading changes.
Developing creative solutions for existing and new clients.
All About You
Based in Europe
+2 years experience in project management, technical account management, or client support in technical environments.
Highly organized, multitasker, and with strong attention to detail.
Initiative, drive, enthusiasm, and entrepreneurial attitude.
Excellent decision-making, critical thinking, and problem-solving.
Passion for listening, asking, understanding, and communicating.
Love for teamwork and learning.
Computer literacy.
Be comfortable dealing with a large amount of data and numbers.
Fluency in English and French is a must.
Knowledge or experience in the music industry is desired.
Expectations
Within 30 days
to understand Vericast service, the basic OPS behind it, and the CNM project overview including performing basic support tasks.
Within 60 days
Assuming CNM OPS responsibility, support Monitoring BL and manage a straightforward delivery for a Vericast customer following the step-by-step preexisting guide.
Within 90 days
Become an active contributor within the team, capable of improving our OPS process based on previous experiences. As well as fully understand Vericast as a service and the OPS behind it.
You Can Enjoy
Flexible working hours and location
Unlimited time off because we believe that you know best when you need to rest.
You can make the role your own and run your own development
Flat hierarchy
Online language classes to improve your Spanish or English
Online and onsite courses and music industry workshops run by inhouse experts
We'll provide you with all equipment needed for you to be comfortable
Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/
Who the FAQ are BMAT
BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We're now over 200 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.
We're a team of pretty decent people who enjoy working with each other. We're open-minded and well-traveled, coming from all parts of the world. We've got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.
Join us from wherever you are on our mission to help make music live forever.
Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.
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