.About UsEstablished in 1990, Europe Express is part of the Travelopia group, which specializes in providing high-quality, affordable travel to Europe. We build customized itineraries at competitive prices, which can include air, hotel/villa, rail and car rental, sightseeing, and pre/post cruise packages.With over three decades of experience, buying offices in Europe, and a knowledgeable team of Europe Specialists that has experienced the destinations first-hand; you are assured to havean outstanding experience every time you work with us.The OpportunityThe Operations Specialist supports the sales process by processing reservations after conversion, confirming services, and issuing travel documents. This position works directly with international vendors and answers calls from customers regarding travel documents.Responsibilities:Provide excellent customer service, support, and information to all company personnel and customersAccurately process requests and confirmations for hotels, transfers, sightseeing, and cars while following company policies and proceduresAssist managers and reservation staff with customer service emails, research, follow-up, and callsAbility to make independent decisions with customers and coworkers while maintaining our customer service standards and financial profitabilityMaintain ongoing communication with the manager about procedures and problems and offer suggestions for resolutionsTimely response to all co-workers and customers; following through with resolutionProcess email correspondenceQuality control of final documentation sent to clientsParticipate in the emergency duty rotation, which includes being on-call once a month or due to business needs, while adhering to our emergency duty operational standardsOther tasks assigned by the Supervisor or ManagerRequirements:Experience in the travel industry is a requirementAbility to work well independently and as part of a teamMinimum education requires a high school diploma or GEDAbility to work well independently and as part of a teamGood time management and ability to multi-taskCourteous and professional telephone mannerGood written and verbal communication skillsProficient in MS Office, including MS Excel, MS Word, OutlookProficiency in Amadeus and Rail Europe ERA system a plusProven track record to work under pressure and meet deadlinesLocation:This position is eligible for hybrid working in Barcelona, Spain.Scheduling:This is a full-time, 40 hours per week role, and we offer hybrid working 2 days per week in our Barcelona city office location, and then the other 3 days can be worked remotely. You will cover shifts between the hours of 8 am to 7 pm.What we offer:Competitive salaryVarious employee discounts and offersCareer progression opportunitiesOur Commitment to Equity, Diversity & InclusionWe believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results
