Tailor&Fox, an Executive Search firm based in Milan, is working with a Multinational, leader in the Automation Systems B2C and B2B present throughout different countries, who has entrusted us to search for the Spanish Branch the following strategic professional profile:
OPERATIONS MANAGER SPAIN
Responsible for the development, implementation and maintenance of Company technical processes, including troubleshooting any potential issues, will ensure that all installations, maintenance and removals are carried out according to company's guidelines. Management of the Technical & Warehouse departments.
Posizione:
Duties and responsibilities:
Manage the day-to-day operations of the Technical Area of the Spanish Company in accordance with the guidelines and improve the operational systems, processes and policies in support of the organisation's mission (improve management reporting, information flow, business process and organisational planning);
Work effectively as appropriate with its peers across Europe and parent company management;
Ensure that the operations of the Company area are conducted in accordance with commercial principles;
Guarantee leadership and strategic direction to the technical operations to achieve performance objectives, through effective coaching;
Permanently analyse and improve business processes and monitor the effectiveness and efficiency of the technical organization;
Lead and monitor installer's team and manage Subcontractors & Partners for installation and Technical Assistance Services to ensure the Service highest quality and meet customer needs;
Supervise warehouse and related logistic activities for Company's products;
Coordinate the Technical Design Department and oversee Order Management Department;
Expand solid customer relationships through excellent customer service and follow-up on customer complaints in order to resolve them to the highest standard.
Requisiti:
Main requirements:
Good standard of Technical Degree;
At least 8 / 10 years of previous experience in managing Operations and Technical Teams in similar positions;
Ability to plan, prioritise and organise workloads;
Capable of interpreting and reporting technical data;
Ensuring high standards of work, with particular attention to detail and work deadlines;
Fluent in English written and spoken is mandatory;
Native / Fluent Spanish and Catalan is mandatory.
Excellent communication skills, with the ability to interact at all levels and manage different departments;
Altre informazioni:
Place of work: North of Barcelona Area.
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