Onboarding, Analyst - Spain (Fixed-Term/Temp - REMOTE from Spain) Brokerage Operations Remote , Barcelona,SpainSpain
Description We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Spain.
Who is eXp?
Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!
What you will do:
As an Onboarding Analyst, you'll take a proactive role in representing eXp Realty as a front-line representative to assist newly joining agents and brokers, provide guidance, answer inquiries, and offer support pertaining to eXp Realty in a variety of areas. The ideal candidate for this position is customer service oriented, self-motivated, and a resourceful individual.
World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.
Process joining agents for initial systems, process and account setup to include but not limited to:
Initiate the onboarding process after application received
Start the approval process
Send out / Gather required forms and contracts
Set up the joining agent's profile
Trigger the setup of the agent's transaction platform
Assign company tools/resources to agents during the joining process
Assist with fielding questions as needed
Communicate effectively, both orally and in writing
Respond to client/company communication in a manner that provides added value and generates significant customer satisfaction
Rapidly establish a positive working relationship with customers and other professionals
Work continuously on a task until completion (or referral to third parties, if appropriate)
Identify problem areas, and devise and deliver solutions to enhance the quality of service and to prevent future problems
How you will grab our attention:
0-2 years of relevant experience in the real estate industry with a focus on delivering a world-class customer service/experience
Post-secondary education preferred, or relevant experience
High volume, multi-task environment in real estate or relevant experience
Ability to read and interpret documents including real estate contracts, leases, and settlement statements
Highly adaptable, analytical and a clear-thinking problem solver
A self-starter on individual projects and a contributing member on team projects with a "can do" attitude
Excellent written, verbal, and organizational skills
Strong organizational, prioritization and time management skills;
Positive, trustworthy and dependable
Ability to work remotely with no direct in-person supervision
Excellent written and verbal communication skills, in both English and Spanish
The starting base pay for this position is between EUR 1,500 per month and EUR 2,000 per month and is dependent upon many factors such as location, experience, skills, and training.
eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.
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