Minimum Qualifications: Bachelor's Degree or equivalent work experienceLanguage - Must be proficient in English and ItalianMinimum of 6 months experience in a customer service environmentPC Skills: Experience working with Operating systems (Windows) and using Office Suites (Microsoft Word, Outlook)Technical Skills: Basic working knowledge of spreadsheet software such as Excel and the ability to use communication and collaboration tools with easeDemonstrates effective communication, composure, and professional attitudeDemonstrate appropriate sense of urgency and adaptability in response to changing business needsShift Requirements: Rotating shifts Sunday - Saturday, ranging from 7 AM to 10 PM CET
Work Location: In Selling Partner Support, we support businesses (Sellers & Vendors) who sell their products through our Amazon marketplace platform, helping them to reach consumers both locally and globally.
Our SPS Associates support our Sellers and Vendors by serving as the first resolution point, diagnosing technical, operational, system and process issues and proposing solutions that will remove barriers to enable resolutions.
Key Job Responsibilities: Identifying customers' needs, clarifying information, researching every issue, and providing solutionsExemplifying Amazon's Leadership Principle for Customer Obsession by consistently displaying genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contactBuilding sustainable relationships and engaging customers by going the extra mileAbility to oversee and achieve various productivity and quality targets and metricsOpen to collaborating with various internal stakeholders and teamsDocumenting all Selling Partner interactions and information according to standard operating proceduresAbility to troubleshoot and provide product guidance and support to all Amazon's Sellers and VendorsAttend regular training sessions, and learn product details and key selling points of products and technologiesAny other duties and special projects as directed by management in keeping with the employee's skills and experienceAbility to work shifts and weekends to accommodate Amazon's opening hours, 7 days a weekTo note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period.
Skills/Competencies & Requirements: Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectivelyAbility to work against and deliver in a target and metric driven environment with high productivity and quality standardsMaintains a strong customer focus, ensuring the customer feels supported and valuedAbility to actively listen and to identify customer needs with an empathic approachDemonstrates the ability to identify and drive process improvementsFosters a positive and cooperative team environment at all timesDemonstrates effective, clear and professional written and oral communicationEnthusiasm, highly self-motivated and a willingness to learn new skillsContact centre experienceExperience with serving Customers from a work from home environmentJoin our Amazon Family in Spain: You can choose to join our office-based teams, where you can enjoy our state-of-the-art facilities featuring eight floors of modern, upscale interiors, company subsidized canteen, onsite parking, showers, rooftop terrace, and conveniently close to shopping, restaurants and public transport.
Alternatively, you can join one of our home-based teams, and still be part of the Amazon culture by collaborating with team members remotely via video, and engaging in a range of virtual engagement activities.
Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within, offering multiple career paths.
Benefits: Private Healthcare PlanAmazon Staff Discount of 10%Join one of our many Amazon community & Affinity groupsEmployees can work remotely outside of Spain, from almost anywhere in the world (with some exceptions) for up to 10 working days per yearOffice based Employee only: Our Amazon SPS Associates are able to work from home up to 30% of the time (with additional policies in place for existing office-based employees to be considered for work from home in excess of 30%)Requirements for Work from Home: Must have (or be able to obtain) high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start)A suitable home office work environment.
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