Chief IA Officer - Zinia Country: Spain
Zinia is the new checkout lending platform of the Santander Group.
Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.
This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards, and buy-now-pay-later with a solid expansion across different countries with global leading merchants.
Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans.
Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.
Mission: The Chief Artificial Intelligence Officer (CAIO) is a key strategic role within Zinia, responsible for establishing and leading our AI vision and strategy.
This role will allow Zinia to innovate and excel in the competitive digital banking industry, achieving business growth and enhancing customer experience through intelligent solutions as well as providing additional efficiencies and productivity to current processes.
The CAIO will directly report to the CEO of Zinia, with a team composed of 3 skilled AI members.
The AI department will have close dependencies with the following teams:
IT & Software Development: Collaboration is essential to integrate AI systems into the Zinia platform. Marketing & Sales: To leverage AI for enhancing customer experience and personalizing offers. Compliance & Risk Management: To ensure AI applications align with local and international regulations. Operations & Customer Service: To streamline processes and provide superior service through AI. Finance & Procurement: For budgeting and resource allocation for AI projects. Responsibilities: Define and implement a strategic AI vision that aligns with Zinia's overall business objectives. Develop and manage AI initiatives across various banking operations and customer touchpoints to improve user experience and operational efficiency. Collaborate with other business and technology leaders to seamlessly integrate AI solutions and platforms across departments. Lead AI research to stay ahead of the market trends and maintain competitive advantage. Provide thought leadership and collaborate with external partners to broaden Zinia's AI capabilities. Drive a data-driven culture and decision-making processes across the organization. Ensure ongoing compliance with AI ethics, regulations, and governance protocols. Manage AI budgeting and resource allocation processes. Training and Awareness: Promote AI literacy across the organization.
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