O303 - Customer Representative - Belgium Market

Your main mission will be to ensure a quality remote customer relationship that meets expectations.Responsibilities:Management of reservations (modification, cancellation or creation of new reservations)Manage the back-office of reservations (issuance, modification and cancellation of reservations)After-sales service (litigation and compensation management)Manage and manage the administrative process (invoicing, written communication, travel documents)In short, you are a customer advisor, Ambassador of customer satisfaction!We offer:Full-time (39 hours/week) and long-term contractSchedule (rotative): Monday - Saturday from 09:00 to 18:00Salary: 17.000 euros gross/year + up to 4.800 euros gross/yearInternal Development ProgramOpportunity to join an international teamStart date: ImmediateHolidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)Requirements:Yourself! With interpersonal skills, good listening skills and a sense of service!Bilingual Flemish/Dutch + fluent in FrenchWe will appreciate you as caring, empathetic, curious and dynamic!A good team spirit, a taste for challenges and challenges will come in handy on a daily basis!You demonstrate good oral and written expressionYou demonstrate an ability to adaptYou must be IT literate in order to easily handle our toolsPrevious experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) is a plusCome join us to contribute to our collective success!The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
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