Descripción de la empresa
We are the largest healthcare platform in the market.
We want patients to find the perfect doctor and book an appointment the easy way.
The patient journey should be enjoyable, and that's why we are always with them: to help them find the best possible care.
Anytime, anywhere.
We also help doctors and clinics to better manage their practice and build their online reputation.
With our integrated end-to-end solution, doctors can not only improve their online presence but also spend their time on what matters:
their patients.
In addition:
We have 4.8 million appointments booked last month.61.9 million unique patients visit our websites each month.92.5k active physicians rely on our solutions.This makes us the market leader in 11 countries: Poland, Turkey, Spain, Italy, Czech Republic, Mexico, Colombia, Brazil, Argentina, Peru, and Chile.Descripción del empleo
We are looking for a new member of the Customer Care team, supporting customers who use Doctoralia Phone, our newest product.
Are you up for the challenge?
If the answer is yes, read on to find out what your main responsibilities will be:
Informing our customers about the value our product brings to their clinics.Collect customer feedback for service improvements and be proactive in suggesting improvements and changes to the product.Provide support and assistance by collaborating with our Customer Success Team Members and our VoIP Implementation Specialist when managing incident requests and requests from other departments.Contribute and collaborate in a good working environment by sharing Doctoralia's values and working as part of a team.Requisitos
- Focus on the user through active listening and empathy.
- High capacity to manage and resolve incidents.
- High capacity for organization and time management.
- Ability to multitask and work in various channels simultaneously.
- Previous experience in a technical support environment.
- Advanced computer skills: MS Windows, Google Docs & Sheets, web browsers (Chrome, Safari, Mozilla), Slack, etc.
- Experience working with CRM (experience with Salesforce, HubSpot is a plus).
- Spanish (native or advanced), English (advanced), the interview will be conducted in English.
- Previous experience providing technical support is a plus.
Información adicional Te ofrecemos:
- Competitive salary.
- Medical insurance.
- Flexible schedule & hybrid work in an office with sea views located just 2 minutes from the beach.
- Birthday day off to spend it with your loved ones!
- Gym discount with Andjoy.
- Free English classes.
- A great opportunity to grow with our company.
- A great working environment awarded 'Best Workplaces Spain' for two consecutive years.
- Employee Share Option Plan after 6 months working with us.
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