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Non - Food Certification Business Support Senior Advisor City: Madrid
Location: Madrid, ES, 28020
Contract Type: Permanent
Division: Certification Europe Region
Level of experience: Intermediate
RINA is currently recruiting for a Non - Food Certification Business Support Senior Advisor to join its office in Madridwithin the Certification Europe Region Division.
Mission A Business Support Senior Advisor has a focus on managing administrative tasks, including the creation of customers in a database, managing offers, handling contracts, and issuing invoices.
The Business Support Senior Advisors in this capacity contribute to the overall customer experience by ensuring that administrative processes are managed efficiently and accurately.
Key Accountabilities 1. Customer Data and Contract Management:
- Oversee the creation and maintenance of customer records and manage the drafting, execution, and compliance of customer contracts.
- Ensure accuracy of customer information and compliance with legal and regulatory requirements.
2. Offer and Billing Management:
- Collaborate with business development teams to manage customer offers and pricing.
- Oversee the generation, validation, and issuance of invoices, addressing complex billing inquiries.
3. Customer Interaction and Support:
- Provide high-level support for complex customer inquiries and issues, acting as an escalation point.
- Foster positive customer relationships through effective communication and tailored support.
4. Team Leadership and Training:
- Provide leadership and guidance to junior staff, conducting training sessions on customer service processes and administrative tasks.
- Foster a collaborative and productive team environment.
5. Process Improvement and Cross-Functional Collaboration:
- Identify and implement opportunities for process improvement within customer service and administrative functions.
- Collaborate with sales, marketing, finance, and other departments to ensure seamless customer interactions and provide feedback to improve overall business processes.
6. Reporting and Compliance:
- Generate and analyze reports related to customer service performance, contract management, and billing.
- Ensure compliance with relevant laws, regulations, and company policies, identifying and mitigating risks.
7. Customer Satisfaction Enhancement:
- Implement strategies to enhance customer satisfaction and loyalty.
- Gather customer feedback and recommend improvements to products or services.
What are we looking for Bachelor's degree in a relevant field such as Engineering, Quality Management, or Environmental Science. Advanced degrees or certifications in related areas are a plus. Minimum of 3-5 years of experience in the certification industry, with a focus on non-food products. Intermediate English level, both writing and speaking. In-depth understanding of certification processes, standards, and regulatory requirements for non-food products. Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. Proven leadership experience with the ability to inspire and guide a team towards achieving strategic goals. Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. Strong customer service orientation with a commitment to understanding and meeting client needs. Proficiency in project management, with the ability to manage multiple projects simultaneously and meet deadlines. Ability to adapt to changing industry landscapes and drive innovation within the certification process. #LI-DP1 With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project's technical, environmental and safety - and sometimes also economic and financial - sustainability.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
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