Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys.
With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.
We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide.
We're here to stay—and we're looking for team members that can help us further our growth.
Our aim is to create an inclusive workplace where everyone learns and succeeds.
Contentsquare has built a community of individuals who are daring, understanding, and deliberate.
We invite you to join us in making the complex simpler—for our customers,
their customers, and each other.
Important note: be careful of scammers pretending to be from Contentsquare.
We will never ask for money or contact you through random texts.
For more information, visit our careers blog.
As a member of the Customer Success and Customer Marketing team, the Community Manager has a clear goal: to help the company scale its Customer Success and engage all customer segments leveraging the online community space.
Your responsibilities will include:
Strategizing and organizing content to run the community, aiming to enable users, engage customers, and transform them into advocates.Coordinating the animation of the Contentsquare Community (+8000 members for customers); gamifying the experience and encouraging internal and external experts to participate, resulting in an increase in customer interaction and engagement.Enabling customers to find the majority of answers to their questions through peers, which will result in:Saving time for the customer success team (one to many vs one to one), resulting in improved efficiency.Driving more and valuable usage of the platform, resulting in improved retention.Driving more customer engagement to the brand, resulting in more stickiness.Contributing to upsell/cross-sell and NL pipe relying on customer advocacy.Developing a content plan and editorial calendar in alignment with both company and customer needs, showcasing new or existing revamped content.Engaging online with customers and creating a thriving environment for peer exchange.
#J-18808-Ljbffr