New Balance NA / Customer Support with High Level of English (Night Shift)
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
New Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.
What will you be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional wayYou can put yourself in our customers' shoes, analyse their problems and offer them individual solutionsOffering an omnichannel service to our consumers via telephone, email, chat, and social mediaDeveloping a sound understanding of the products and services offered by our clientBecoming an expert on all things New BalanceEmbrace our company values and act as a brand ambassadorRequirements What skills & experience will you bring to us? A fluent level of English with exceptional grammar and spelling skillsA genuine passion for delivering outstanding customer serviceAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem solvingBenefits What do we offer? Start date: 11th of DecemberContract: Temporary (3-month contract with 1-month probation period)Part time: 25 hours/weekWorking days/Hours: Rotative from Monday to Sunday between 10:00pm to 3:00am with 2 weekends off per monthSalary: €11,538 gross per yearNight Shift Bonus: €1.85 gross per hour, from 10:00pm to 12:00amIncentives: Top performance incentivesHolidays: 24 calendar days per yearPaid bank holidays + 1 extra day in lieuTraining: 2 weeks of training fully based in the office, from Monday to Friday from 3:00pm to 10:00pmHybrid: 4 days per month at the office or for training reasonsOffice location: Barcelona (La Sagrera)Other Benefits: Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationNew Balance online discounts 30% offOption to sign-up for Discounted Private Health InsuranceReferral Program - Bring a friend and get a referral bonusAccess to LinkedIn specialised training & coursesReady to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.We're excited to meet you!
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