Who We Are CPM International is a global leader in customer service, sales, and technical support solutions.With a presence in over 30 countries, we provide multilingual support tailored to diverse markets.We celebrate diversity and foster an inclusive workplace where you can be your authentic self.Our Client New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style.As a global team member, you'll play a vital role in sharing these values with customers worldwide.We are seeking exceptional individuals to join our team.Immerse yourself in the New Balance brand and deliver a world-class customer experience.What's your Mission?
Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.Product expertise: Develop a deep understanding of our client's products and services.Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.Requirements Your Experience, Our Future Excellent Communication: Fluent in English with exceptional grammar and spelling.Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.Benefits Your Benefits Package Start Date: 31st of January Contract: Temporary (3-month contract with 1-month probation period) Position: Customer Support Agent Hours: 20 h/week Work Schedule: Monday to Friday from 11:00pm to 3:00am Salary: €9.230,77 gross per year Holidays: 24 calendar days / 2 accrued days per month Work Model: Hybrid (4 days per month at the office) Training: 2 weeks of office based training, Monday to Friday from 3:00pm to 10:00pm Office Location: Barcelona (La Sagrera) Additional Perks: Career Growth: Ongoing training and development.Well-being Support: Confidential counselling and resources.Perks & Discounts: Exclusive offers and rewards.Health Benefits: Discounted health insurance.Skill Development: Linked In learning and certifications.Referral Program: Bring a friend and get a referral bonus.Let's chat about your future at CPM International!