Native Flemish Sales Customer Support In Barcelona

Requirements: Proficient in French (C1) and advanced English (B2); Native Flemish Minimum of 1 year of relevant experience in customer support or sales.
Strong communication and interpersonal skills, with a focus on customer care.
Familiarity with sales techniques, including up-selling, cross-selling, and objection handling.
Achievement-oriented and motivated to work in a sales-driven environment.
Solid IT knowledge and technical understanding.
Excellent listening skills to effectively understand customer needs.
Ability to conduct effective qualification to ensure a comprehensive understanding of customer requirements.
Key Responsibilities: Manage inbound customer inquiries through calls, emails, and chat related to post-sales requests.
Make outbound calls as necessary to resolve customer issues and liaise with various internal business units.
Create quotes and follow up on cross-selling and up-selling opportunities while maintaining a proactive and service-oriented attitude.
Ensure up-to-date knowledge of the store portfolio and post-sales processes.
Initiate and manage post-sales tasks, including order cancellations, claims management, order and delivery follow-ups, refund requests, and escalations.
Workplace: On-site in Barcelona