.About the role.This is a unique opportunity to join our fast-growing tools team in the Global Product Management organization and work with a group of data scientists, engineers, and product managers to drive significant business impact.Your team focuses on leveraging Gartner's proprietary data to innovatively bring better products to our clients across all industries.We are looking for an impact-driven, self-motivated problem solver who can be part of the Product Operations function.If you're data-driven, like to collaborate with others, are interested in working in a cross-functional team, and enjoy learning something new every day, join our team.As an Operations Program Manager, you will regularly work with Product leaders to solve some of our most pressing strategic, business, and operational challenges.What You'll Do. Product & Technology Operations.Lead data operations and secondary research for new products, including introducing core-to-products analytical models and data mappings for data-first products. Implement and scale capabilities leveraging technology, collaborating closely with product and engineering teams, and applying proprietary assets such as our data harvesting technology. Continuously prioritize to deliver high-quality deliverables against workload.Customer & Vendor Success.Build programs to engage vendors and customers; collaborate with technology and product partners to automate those programs. Partner with sales & service enablement on training program & resource development for a One. Create and operate a customer support function to respond to internal and external inquiries as well as aggregate VOC feedback to pass along to product and engineering teams.Operations Leadership & Problem Solving.Implement innovations and measure success using scalable analytical methods and automation. Apply Lean Product principles in your day-to-day problem solving and lead knowledge sharing sessions. Able to effectively and efficiently translate operational and 'big picture' understanding into metrics-driven thinking. Continually innovate on quality, processes, and productivity drivers.What you'll bring to the team. Grad/Post-Grad with 4-6 years of experience in process operations.Excellent command over written and verbal communication.Proficient in business communication.Ability to handle difficult stakeholders - exhibit courtesy, empathy and apply understanding to all interactions.Proven ability to independently drive & execute operations scaling initiatives.Understanding of complex technology products & able to comfortably learn about new ones.Excellent attention to detail, including ability to identify, dig into, and remedy errors.Experience in client-facing roles & knowledge of a CRM tool is a plus.Microsoft Office expertise – Advanced Excel, PowerPoint.Ability to prepare documents and execute them in a timely manner.Ability to coach/mentor team members
