.Role: Our dedicated in-house MICE (Meetings, Incentives, Conferences, and Events) team works closely with our customers to ensure their group travel and event needs are met. This includes booking necessary venues and hotels tailored to each customer's unique needs, negotiating and securing the best rates to save customers time and money.We're hiring a Meetings and Events Executive to serve as primary support for our global customer base, with a focus on our SMB customer base. You'll be responsible for working with customers on small to medium-sized group and MICE requests while partnering with Sales and Account Management to highlight the value of the MICE team to customers and sell the add-on service.We are looking for people with an interest in travel, but more importantly, who are committed to providing a 7-star customer experience. We want to grow our current MICE team with brilliant individuals who are passionate about working in a collaborative environment and want to make a difference.What will you be doing? Putting together RFPs for a large portfolio of customers, predominantly UKI-based accounts, and managing the process from proposal to negotiation terms, including site inspections as relevant and appropriate.Working closely with the wider sales organization at TravelPerk to increase client awareness of our MICE offering by joining discovery calls and aiming to increase the volume of opportunities generated, especially with the AM teams.Coordinating operational processes with the cross-collaboration of the wider TravelPerk teams as appropriate based on customers' requirements, overseeing the setup of arrangements.Dealing with phone calls and email requests/queries from existing and potential new customers in a timely manner.Providing all TravelPerk customers with suitable options and recommendations for the best way to meet their event or group accommodation requirements.Proactively maintaining relationships with TravelPerk customers at all times and uncovering future opportunities.Problem-solving and anticipating customers' needs to provide the appropriate customer service throughout the entire process.Processing responses to clients in a timely manner and within the agreed MICE service level agreements.Acting in accordance with all Company Quality Standards and Procedures.Being part of the global MICE team and actively helping and assisting colleagues as needed.Maximizing every opportunity to generate additional revenue streams to support achieving overall revenue targets and drive profitability.What will you need to succeed? Great communication and strong organization skills, with comfort working to tight deadlines and under pressure.Problem-solving attitude with the ability to deliver quality work when working under pressure or tight deadlines.A friendly and professional telephone manner.Confidence in negotiating rates with suppliers over the phone and via email
