.At GO Outdoors our purpose is strong and clear; "to inspire and equip everyone for life outdoors". That's because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed!Our values aren't just posters on the wall, we live them every day; 'One Team 'we are stronger together', 'Responsibility 'we take ownership', 'Passion 'we believe in what we do' and 'Integrity 'we do the right thing'. Clear values which help us to fulfil our mission to be 'the nations favourite outdoor retailer'.If you share our passion and want to make a difference join our team to be a part of something 'unbeatable'!Role Purpose:To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO's mission and values.Accountabilities:Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs.Take pride in the store's appearance and ensuring store standards are maintained at all times.Maintain and replenish stock levels to maximise stock availability for customers.Create inspiring displays that showcase our products and potential outdoor experiences.Duties and Responsibilities:Exceed customer expectations by using GO's customer service model ABC at all times.Make customers feel welcome by acknowledging them when they enter the store.Observe customer buying signals offer assistance at the right time to ensure you are offering help when it matters most.Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers' needs are met.Show a genuine interest in the customers' needs to identify and recommend the right products to fulfil the customer's needs.Create excitement around the products and the possibilities they offer to help the customer visualize the potential opportunities.Offer alternative solutions to customers when a product they wanted is unavailable so the customers' needs are still fulfilled.Help customers to make the decision to buy the products that are right for their needs.Resolve any concerns a customer may have to remove any doubts about the products they are buying.Serve customers promptly and give them a fond farewell.Replenish and maintain stock levels to ensure a high availability.Take personal ownership development by keeping up to date with product knowledge.Support all departments to maintain a high level of customer service.Take pride in maintaining store and department standards inside and out by creating inspiring displays to showcase our products